Yes Cablevision you really should. Let me explain:
For those of us who subscribe to your service from the Bronx, we’ve been without Internet access since 3am. Since that time, no one at corporate seemed to think it was necessary to put out a statement to at least address the concerns of the paying customers.
Meanwhile all of us are blasting you via the hash tags #cablevision and #optimumonline since we’re only getting updates from each other via twitter. To add insult to injury, when customers try to call the service number, we either receive a busy signal or are told that you’re receiving an unusually high volume of calls and will need to try back later.
Still no mention of the Internet outage. This is horrible for your business. Of course, if you had someone like me running your consumer outreach, I would have addressed their concerns and kept status updates so as not to piss off your consumer base and send them running to Verizon.
But maybe that’s what you wanted all along. Think about it Cablevision.